Shipping & Return Policies

Thank you for shopping at Cute & Co.. We strive to provide a seamless and enjoyable shopping experience for our customers. Please read the following Shipping & Return Policies to understand our procedures regarding shipping, delivery times, and returns.

Shipping:

• We offer FREE international shipping on all orders.
• Every order placed with us will be provided with a tracking number, allowing you to monitor the progress of your shipment.
• Please note that shipping times may vary depending on the destination country and customs procedures.
• Delivery typically takes between 5 to 25 business days from the date of shipment.
• We make every effort to ensure prompt processing and shipping of your order. However, please understand that some delays may occur due to unforeseen circumstances such as customs inspections or natural disasters.

Returns:

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return policy. Please review the guidelines below:

1. Eligibility for Returns:

• You may return your product within 14 days from the date of delivery.
• The item must be unopened, unused, and in its original packaging.
• If the return is due to a personal matter (e.g., buyer's remorse), return shipping will be at your expense. Once the item returns to us in its unopened and original condition, a refund or exchange will be initiated.

2. Return Process:

• To initiate a return, please contact our customer support team at [insert contact information]. Provide your order number and a detailed reason for the return.
• Our team will provide you with further instructions, including the return address and any necessary documentation.
• Please ensure that the item is securely packaged to prevent damage during return shipping.
• We recommend using a trackable shipping method for your return, as we cannot be held responsible for lost or damaged items during transit.

3. Refunds and Exchanges:

• Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.
• If the return is approved, a refund will be processed to your original payment method within 7 business days of approval.
• If you prefer an exchange, please indicate the desired item during the return process. We will check availability and inform you of the next steps.
• Return shipping will be at your expense if it's a personal matter (e.g., buyer's remorse).

4. Damaged, Flawed, or Incorrect Items:

• If there is evidence that the wrong item was sent to you or if your product was damaged or flawed in some way, a return is not required.
• Please contact our customer support team immediately with photos or evidence of the issue.
• Upon verification, we will immediately reship you the correct item completely free of charge with an upgraded method.
• If the original item is out of stock, we will provide you with the option of a full refund or offer a gift card for an even higher amount.

Please note that these policies apply to online purchases made directly through our website. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.